Diagnose FFXIV Launcher Error

Final Fantasy XIV: A Realm Reborn (or FFXIV for short) is an extremely popular multiplayer video game that was released back in 2013 for Microsoft Windows, PlayStation 3, PlayStation 4 and MacOS. Due to its massive servers and great detail, it is prone to several errors and the one I will teach you how to diagnose and fix today is the Launcher Error, which is also referred to as Error 2146697211. If you love playing this game but keep getting this error, this blog post is for you as it has all the steps and tools you’ll need to correct this issue so you can get back to gaming.

What Is This Error?

Before we just get into the solution of this error, I think an underrated piece of knowledge that people gloss over is what the actual error is. This is just good basic information to have and many times it can help you in fixing and diagnosing this error.

How to Diagnose; When Does It Happen?

This error will appear when you are trying to launch the game, hence it being referred to as the “launcher error”. It will happen right when you open the game and will not let you play at all until it is resolved. Therefore, time is of the essence when it comes to correcting this problem because I’m sure you’ll want to start playing again as quickly as possible.

“Last year in Germany at a town hall in Leipzig there was a game music concert played by the orchestra and some of the Final Fantasy scores were played. This year there is another concert scheduled in the same location, for game music”. – Nobuo Uematsu

What Causes It

Basically, this error is telling you that you are unable to connect to their servers for whatever reason. There are some minute details that may be responsible for you not being able to connect to the server, but I won’t get into those because you won’t be able to tell which is happening and knowing them really isn’t all that helpful. Just know that you won’t be able to connect to the servers, which is obviously a huge problem as this game is based entirely on the online multiplayer.

You can see from the screenshot provided above that this error will normally be displayed as “A system error has occurred – 2146697211”. That’s pretty ambiguous, as they really don’t explain what is going on at all. This is common with error messages, as few actually are helpful and tell you what is going on like this one. This is one of the things that frustrates me the most about error messages, as they seem so foreign to people that you might think they are trying to intentionally confuse you.

Fear not though because although you may be confused, this error is actually relatively easy to fix. In fact, you probably already know how to do most of the techniques. Therefore, let’s just get into these solutions in the next section so we can get on our way towards getting rid of this nuisance and back to playing the game.


These solutions are fairly standard as there are really no techniques on here that you haven’t heard of. In fact, I’m sure you already know how to do most if not all of them. The point is knowing how to apply them correctly and after reading this you should be better prepared for correcting this error as well as many others as these same general principles can be applied to many other error messages. So here are the solutions in the order of which you should try them. After doing

So here are the solutions in the order of which you should try them. After doing each step, restart the game and then open it to see if this error has disappeared. If not, don’t worry, just continue on to the next step.

Solution #1: Reboot the Game

Here’s the most basic on the list and you may have already done it. Whenever you get any type of error, ALWAYS restart whatever system you are on. Yes, it’s simple but it will work many times.

Going along with this step, if this restarting the game doesn’t work, then reset your wifi router or modem. Simply unplug everything from the wall, making sure all of the lights are turned off and wait about 30 seconds. After that connect everything once again and once your computer connects to it, try this error again.

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Solution #2: Reinstall the Game

There may be a bug within the file of your game that is causing this error. This is extremely relevant if you just downloaded the game or an update as a file may be corrupt. First, check on Final Fantasy’s website to see if there are any available updates. If there are, install them. If not, simply delete the game and download it again.

Solution #3: Check for System Updates

No matter what you are playing the game on, whether is a computer or a video game console, will have updates every couple of months or so, give or take. These updates are used to update gameplay as well as fix issues that are common for many users.

Who knows, if this launcher error has been occurring with more frequency than normal, the operating system that you’re playing on may release an update. Check to see, and if not, continue on to the next step.

Solution #4: Flush your DNS cache

Your DNS cache is a database that temporarily stores records of all recent and attempted visits to websites or other internet based programs (like FFXIV). Flushing or clearing this cache may correct this error, so here’s how to do that on both a Mac and the popular web browser Google Chrome.


To do this on a Mac requires you to type in some code. To do this, you need to open Terminal. Read our article on it here to learn how to do that.

Once you have opened Terminal, you will type in a specific code that will completely flush your cache.

The code you type in will be completely different depending on what software version you currently are using on your Mac. For a great list on what to type in depending on your version, check out this article.

Google Chrome

Clearing your DNS cache through Google Chrome is much easier in my opinion than through your Mac computer.

  • To do so, open up Chrome, and type in chrome://net-internals/#DNS into the search bar and press Enter.
  • On the left-hand side, a menu is shown. Select DNS.
  • From the DNS page, there will be a button you will see that reads Clear Host Cache. Select it, and that is all you have to do.

As you can see, it is a much simpler step than using your Mac computer. However, the Mac method is still viable if you use different browsers and want to clear the whole computer.

Solution #5: Renew Your IP Address

Think of this step as like refreshing a web page when it’s not loading. The only difference is that instead of an URL, we are dealing with your IP address. Here’s how to do it on a Mac or PC.


  • Start by clicking on the Apple button in the top left-hand corner and go to System Preference.
  • After that, open Network. Once again, select the network you are connected to and click on the Advanced button.
  • From the tabs, select TCP/IP.
  • Finally, click on Renew DHCP Lease and doing so will renew your IP address.


A little bit more simple for Windows, simply open up your command prompt by clicking on the Windows key + X and then selecting Command Prompt (admin). Once that is opened, type ipconfig/release and then press Enter. One the next line, type ipconfig/renew and press Enter again. That’s all you have to do to renew your IP address.


Final Fantasy XIV is a great game loved by millions around the world due to its great online multiplayer mode that can hold hundreds of people within a game. Due to these massive constant server demands from nearly every corner of the globe, there are bound to be some errors.

The most common example of this that you may get comes in the form of this launcher error which is normally displayed as 2146697211. If you get this error, then don’t worry because at least one of the solutions that I provided here will be able to correct the issue for you. You can see that they are all relatively simple and you should be able to complete all of them within a matter of a half hour or so. Worst case scenario if none of these solutions works is that their servers are down, so you may have to wait for an hour or two until they get them back up to fully functioning.

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After reading this article, you should now know everything you need to about how to properly diagnose as well as fix the launcher error on FFXIV. However, if you have any other additional questions regarding it, always feel free to leave a comment in the section down below. Also, if you liked my writing and would like to read other error code articles that I have penned, check out all of them here. Other than that, have a great day and good luck in fixing this error!

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