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The Windows 10 Version 1709, also known as the Windows 10 Fall Creators Update, arrived in 2017 with features that target visual creatives.
The update is reported to take some time to download, and in addition, many Windows users all over the world have reported encountering an error during the download and installation process.
For some, they are welcomed by a message saying “Feature update to Windows 10, version 1709: Failed to install” after restarting their computer after downloading. For others, they may get stuck in the downloading process with the error code 0x80d02002.
What is the Windows 10 Fall Creators Update?
The Windows 10 Fall Creators Update was launched on October 17, 2017.
It was said to bring users an enhanced Photos app wherein a bit of editing may be done, a brand new Paint app and a Mixed Reality Viewer, an updated Cortana that can be ordered to shut down, sleep, or restart a computer, an improved Microsoft Edge with a Repair and Reset function, a more useful calculator that can be used for currency conversions, and an enhanced ransomware protection just to name a few.
Video Guide: Understanding The Fall Creators Update
The update has been reported to take long and is said by many to be quite inconvenient. It’s also the reason why many choose to delay the update for as long as possible; however, at some point, Windows may automatically install the update on your computer given the correct settings.
Due to the errors that many Windows users have reported upon downloading and installing the update, several fixes for the issue have been formulated – a couple of which are included in this article.
How to Fix Issues Related to a Failed Windows 10 Version 1709 Installation
1st Fix: Use the Windows Update Troubleshooter
The first thing you can do is use the Update Troubleshooter from Windows which could be pre-installed in your computer. If not, you can download it for free straight from the Windows Store. This fix which is suggested by Appuals have the following steps:
- Go to the Start menu by pressing the Windows key then type “Troubleshoot”. Press Enter afterward.
- Once in the Troubleshoot menu, click “Windows Update” and click “Run the Troubleshooter”.
- There might be a prompt saying that administrator access is needed to check problems. In such case, click “Try troubleshooting as an administrator.”
- Once fixes have been done, restart the computer and check if the problem still persists.
Video Guide: Automatic Fix Windows 10 Updates Issue (Windows Official Tool)
2nd Fix: Delete the Windows Update Folder
The Windows Update Folder holds files regarding new updates after download. Its contents may sometimes be corrupted, causing problems in downloading and installing updates. In this case, the folder may very easily be deleted in order to solve the problem. WinTip gives us a few simple steps to follow:
- Press the Windows key + R at the same time to open the “Run command” box.
- Type “services.msc” and click OK.
- Locate Windows Update service at the right pane from the list of services.
- Right click on “Windows Update” service and choose Stop.
- Close the “Services” window.
3rd Fix: Download and Install the Fall Creators Update Manually
Probably one of the easiest things you can do to solve the problem is download and install the update by yourself using the “Windows Update Assistant.”
- Go to the Windows 10 download site and click the “Update Now” button.
- Run the Windows10Upgrade9252.exe file to start the installation, or click the Save button so that you can run the installer later.
- Click the “Update Now” button and follow the onscreen prompts to install the update.
4th Fix: Reset the Windows Update Components
The issue may be caused by a problem in the System Distribution folder or corrupted Windows Update Components. If such is the case, you need to reset the Windows Update Components:
- Press Windows key + X simultaneously then choose “Command Prompt (Admin)” to open an elevated command prompt.
- Enter these following commands one by one. These will disable a number of services which include the Windows Update Services, Cryptographic, BITS, and MSI Installer:
net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
- After that, enter the following to rename the Catroot2 and SoftwareDistribution folders:
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
- Reenable the disabled services back in Step 2 by entering the following in the command prompt:
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
- Reboot your PC after that.
Video Guide: Reset Windows Update Components To fix Almost Every Windows Update Problems
5th Fix: Repair System Files with SFC
If the issue persists with the Windows Update installation, you can probably fix the problem with the SFC command line tool. You can do so by following these steps:
- Type “cmd” in the Start menu and right click command prompt then select “Run as Administrator.”
- Type sfc/ scannow then press Enter.
- When the SFC scan is done, try reinstalling the Windows 10 Fall Creator 1709 Update.
Video Guide: How To Run System File Check (sfc scannow)
6th Fix: Use the DISM Command Line Tool
The following method, which looks a little more complicated, involves repairing the Windows image using the DISM command.
- Open Command Prompt as Administrator then type the command “Dism.exe /Online /Cleanup-Image/Restorehealth” without the quotation marks and press Enter.
- Wait until the DISM repairs component store.
- After completion of the operation, there must be a notification that the component store corruption has been repaired.
- Close the Command Prompt windows and restart your computer.
- Following this, check for updates and have them installed.
Video Guide: DISM – Deployment Image Servicing and Management
7th Fix: Disable Automatic Updates
If none of the aforementioned methods worked for you, then perhaps, the best thing you can do is keep Windows from installing updates by disabling the Windows Update Service.
- Simultaneously press the Windows and R keys to open the Run command box.
- Type “services.msc” and press OK.
- Double click to launch Windows Update Service’s properties.
- Set the Startup Type to Disabled and click OK.
- Restart your computer.
Video Guide: How To Stop Windows 10 From Automatically Downloading & Installing Updates
To better understand this error message, we searched through different forums to see what people were saying. In general, they were interested in Feature update to Windows 10 version 1709 fails to install no error and Feature update to Windows 10 version 1709 failing to install after a restart.
An individual said that he was experiencing problems with his Windows update. The issue was that the feature update to Windows 10 version 1709 failed to install.
For a couple of days, he would get a message that he needed to restart his computer to install the update. But when he selected to update and restart the computer, he would get the same message a couple of hours later.
Another person commented that he also was having problems with the 1709 update and that he tried a lot of solutions, but he was unsuccessful.
- He resorted to a fresh install, but still, he continued to get the message that the feature update to Windows 10 version 1709 failed to install.
- The thing that finally solved the problem was creating a new Microsoft account when installing Windows 10.
- The result was that his computer started to run normally.
A computer owner also reported that he was unsuccessful to install the 1709 update. He contacted Microsoft support, which explained that some users were having problems with that specific update and that he should back up his date before he attempted the upgrade. He was advised to manually install the update by downloading and installing the Media Creation Tool. The computer expert explained that this was the easiest way to update Windows 10 to newer versions.
One other person stated that the feature update to Windows 10 version 1709 failed to install several times and that it was annoying because the update took a long time.
- He added that he tried to run the Windows Update Troubleshooter, which discovered some issues with the Windows Update Components.
- However, when the troubleshooter fixed these issues, he still couldn’t finish upgrading Windows to version 1709.
- He contacted Microsoft, which were not very helpful and he was left disappointed.
Another poster reported that updating your BIOS and drivers to the latest version might solve the problem with the failed 1709 update.
A computer owner said that he felt sympathetic to anyone experiencing problems with the 1709 update. He complained that Microsoft obviously has created a faulty product and that he isn’t going to try to install 1709 anymore. Instead, he is going to wait for the next update and see if he will be able to install it.
Another forum member stated that he backed up his PC on the external device and that he downloaded the latest Windows 10 version on a disc and he installed it from there. He commented that this was one of the ways to successfully install the 1709 update.
An individual also observed that he managed to fix the update problem by going to Windows Defender Security Center Device Performance and Health and then choosing Fresh Start. However, he was sorry that he had to lose his applications but he was happy that the 1709 update finally was installed successfully.
Another user mentioned that manual installation didn’t do the trick and that he continued to get the error that the feature update to Windows 10 version 1709 failed to install. He was annoyed by Microsoft’s lack of solutions to an update that obviously was problematic for a lot of people and was considering taking his device for a clean install.
A forum member stated that his computer was constantly updating and was consuming a lot of his bandwidth to download an update that wouldn’t ever finish installing. Every attempt was a failure, and his device would go back to the 1703 version. The user tried a lot of suggested fixes, but he was getting fed up doing the same thing every day.
Another poster commented that feature update to Windows 10 version 1709 failed to install was a common issue and that he struggled a lot until he found a fix that worked for him. He dealt with it by disabling the automatic update feature and then downloading the update from the official Microsoft site. However, he stated that it took him far longer than he initially anticipated.
The Windows 10 Fall Creators Update sure does have a lot of amazing features for Windows users all over the world, and these features could be easily accessed once the update has been successfully downloaded and installed.
However, there are others who may encounter errors in the process of upgrading their software, in which case they can easily resolve by issue using any of the aforementioned fixes.
Ryan is a computer enthusiast who has a knack for fixing difficult and technical software problems. Whether you’re having issues with Windows, Safari, Chrome or even an HP printer, Ryan helps out by figuring out easy solutions to common error codes.