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What would we do without having access to our email?
Whether you have a busy job that requires you to access your email account at all times or just like to stay up-to-date with everything that comes into your inbox, you are probably used to having access to your emails pretty much at all times.
What has made this possible has been the introduction and the popularization of smartphones and smart mobile devices. Whether you have an iOS and Android device (or even something else like a Windows Phone), you do most probably have access to your emails at all times. That is why it can be incredibly frustrating when an error stops you from having access to your email.
We cannot talk about all possible errors across all the different available smart mobile devices in just one article, unfortunately.
What we can do, however, is having a look at one of the errors that affect quite a large amount of people. Since Android is one of the most popular mobile operating systems currently available it is a good idea for us to focus on one of the most reparent errors to do with accessing email from an Android device. We are talking about the following message: “Unfortunately email has stopped.”
A Quick Video Fix
In this video, the YouTuber provides a video tutorial to fix for the following errors: unfortunately Gmail has stopped working/Unfortunately email has stopped and also for mail stopped working on Samsung Galaxy or Android devices 2019-2018:
In case your Android phone or tablet keeps experiencing these popups with ‘unfortunately email/mail/Gmail has stopped’ error message, this video will be of some use for you.
It demonstrates 2 simple techniques to solve this problem using Samsung Galaxy mobile but as outlined by this video it is possible to solve this error using all Android phones or tablets that are running Android 4.0 KitKat, Android 5.0 Lilipop, Android 6.0 Marshmallow, Android 7.0 Nougat, Android 8.0 Oreo, Android 9.0 Pie.
Why Do You Get the Error Message?
Getting the error “Unfortunately Email Has Stopped” is a fairly common occurrence. In fact, this is exactly the same error you can get with any app you may have downloaded and installed on your Android device. You might get the exact same message about any of the apps. In that case, you would see the name of the app in question instead of the word “email”. But the error is exactly the same.
This, in a way, it’s good news. Because it means that the solutions that we will give you hearing this article to fix the email error can also be applied when dealing with the same error affecting different mobile applications.
But just to make things clear, we will just focus on the email error. If you try to use our method to fix the same error with a different app you may need to do certain tweaks which, unfortunately, we will not be able to explain or going to add all in this article.
Having said all of this, let’s talk a little bit about Android email. Unlike other apps that you mostly need to search for on the Google Play Store, download, and installed the email service comes already preinstalled in all Android devices. This is incredibly convenient because it means that all Android can I have access to all his or her email inboxes from their mobile device without the need for install in any apps that might take extra space or any extra effort to manage.
Of course, when you get an Android device you will not be able to access your email inboxes trade away. You will have to go into your settings and add your email details. What this means is that you will need to add the email provider or providers that you use.
For example, Google, Yahoo, Hotmail, etc. and when you have selected your email provider or providers (if you use more than one email address from one or more email providers, there is no reason why you should not be able to add them all to your Android device).
Actually, setting up your email on your Android device is a very simple process that should only take a few seconds (provided that, of course, you remember the name of your email provider, your username, and your password).
Because setting up your email is so easy and because it is so convenient to have access to all your messages from your mobile device, it is all the more for straight in when things go wrong and suddenly you cannot.
What causes the problem is to do with the way that Android devices work, unfortunately, and this is why it also can happen and he often does happen to other apps as well.
What it is is that the app (in this case the preinstalled email app) crashes and close is itself. Often there is no error message when this happens but sometimes you will get the error message that we are talking about. Regardless of whether you get the message or not,
the problem is the same and the fix is also the same. That is why it is important for you to know that you might not always get this error message even if you are not able to access your email on your Android.
There are a few different ways in which you can fix the problem. In the next section of the article, we will go through all of them one by one in as much detail as possible.
Possible Fixes for the Error.
So, as we said in the previous section there are a few different ways in which you can fix the error. They are all pretty simple but some are easier than others. We have, therefore, decided to begin with the simplest fix and then proceed to slightly more complex ones.
The way we see it, there is no need to try anything too complicated when doing the simplest thing might just do the trick for you. So whenever there are different possible fixes for an error and they vary in complexity we always suggest you begin with the simplest one if you can. If it works you would be saving yourself a lot of work that would prove the necessary since the solution was rather simple.
If the simplest fix does not work you can always go ahead and try the more complex ones. Do not make the mistake of assuming that just because something seems really simple it will not work. You would be surprised how often you would be wrong.
Having said all of this, here is the first possible thanks for the email error. It is just a simple as restarting your Android device. If you know exactly what this means go ahead and do it but just in case you are not sure of what restarting your device means here is how you would go ahead and do it:
- Grab your Android device.
- Press the power button hold it down for a few seconds just until you get a menu displaying on the screen.
- This menu (i.e. that shut down menu) will give you several options.
- Select the restart option and ignore all the others.
- You will be asked to confirm if you indeed want to restart your device. So do so.
Then all that is left for you to do is just wait until the android device shut itself off completely, and turns itself back on.
Do not press anything until the device in question has turned itself back on. This should not take very long but be patient, if you can just go do something else once you see that phone or mobile device turned itself on and come back to it a few moments later once he has fully restarted. Finally, try to access your emails on it. If the problem persists then you can try the next fix.
The second fix is a little bit more complex perfectly feasible. It involves the next steps:
- Grab your Android device.
- Go to the RAM Manager on your Android device.
- Once you have located the RAM Manager, open it.
- From all the different options select the one that says clear memory (in my not exactly say that but, if not exactly that, it will say something very similar).
Once you have done this come out of the manager and going back to your email. This is the only way of seeing if the problem has actually been fixed. It is important to this actual fax does not require you to restart your device. Restarting it will not stop the fix from happening but he will also not make it happen. Basically, restarting your device if you follow the second fix will just be a waste of time.
If that second fix it does not work either there is one final thing you can do, which involves clear in the data and the cache of your android email app. If that sounds confusing to you, do not worry, it just will involve a few simple steps:
- Grab your Android device.
- Go into settings.
- Go into the application manager.
- Locate email and tap on it.
- Then tap on stop. You will be prompted to confirm whether you actually want to do this so confirm it.
- Locate clear cachet by scrolling down.
- From all the different options, select clear data. Again you will be prompted to confirm whether you want to do this so confirm it.
- Once you have done all of this, come out of the application manager in your settings and head over to your email app.
Again, you do not really need to restart your device or do anything else if you follow the third fix.
If you have any feedback about this article or would like to share your experience fixing this error on Android, please leave us a message in the comment section below!
Ryan is a computer enthusiast who has a knack for fixing difficult and technical software problems. Whether you’re having issues with Windows, Safari, Chrome or even an HP printer, Ryan helps out by figuring out easy solutions to common error codes.