Table Of Contents
- The Error
- But, I’m New to this Android Device and I have No Clue Where Anything Is
- For Those Who have a Credit Card Attached to Google Play Store
- For Those Who Don’t Have a Credit Card Attached to the Google Play Store
- Help! The Above Steps Still Didn’t Work!
As an Android user, you would know how important the Play Store really is.
The basic functionality of the phone is greatly dependent on the apps that we all love to download on the Play Store.
Functionality aside, you know you would be bored to death if you didn’t have a portable device where you could pass your time say, on your commute to work. Except if you are the one driving: then you probably want to keep away from those apps that invite you to splash out fruits as quick as you can or throw bids at each other. Just, you know, as a caution.
Jokes aside, the Play Store remains till this date, the only legal source of downloading apps for Android devices. If you ever encountered a problem while trying to download the app, you would know how much of a hassle it is to have the Google Play Store continuously tell you that it has encountered an error while retrieving information from the server. If you are one of the lucky ones who has had the good fortune of never having experienced this, then it’s a good thing you came here, because you will have this information ready for you in case you ever do encounter this error.
With the recent Android update, certain changes were also made to the Google Play Store and with that, a new list of possible server retrieval errors that can occur while trying to download apps or games from the Play Store.
You can see a common complaint over on Twitter:
I keep having "Error retrieving information from server. [RPC:S-5:AEC-0]" when trying to download apps from Google Play. Any idea, please?
— Cyril Mottier (@cyrilmottier) November 14, 2012
So, to make it more convenient and easy to find, below listed are the solutions to fix this problem, along with a fast-fix for solving issues based on the error number that appears along with it. If you would also like to know how to fix multiple error codes on Windows, to boot, do check out Error Code Pro’s How to Fix Error Code 0x80004005 For Windows 7, 10.
But, I’m New to this Android Device and I have No Clue Where Anything Is
If you aren’t someone who is too familiar with the Android system and user interface, fear not, we have you covered.
Along with the steps on the how-to, is a screenshot reference to help you solve the problem better and much quicker.
There are a number of reasons which can cause the Play Store to give you this error, some of which may be caused by internet issues or processor problems or simply corrupted files.
If you are interested, we also have an article here on Error Codes Pro on Fixing ERR_CONNECTION_RESET for Android, Mac and Windows which should help you in case you ever run into problems with loading pages on the internet. If this all sounds like technical jargon to you, there’s no need to panic! All of these can be solved pretty easily if you follow the guide below.
Pro Tip: If you already know your error number that appears on your screen, simply try the Ctrl+F (find text) on a computer or, on your mobile device, somehow ‘search’ this document for your specific error message.
It is a handy tool to find a solution to your corresponding problem. If error codes interest you, or you just want to know a little more about them, you can check out our article on Ultimate HTTP Error Code list, right here on Error Codes Pro. If you don’t know your error code, there’s a way for you to achieve a solution as well, based on whether you have a card linked to the Play Store or not.
Do be sure to check back with your Play Store after you have completed each set of steps to see if it worked or not. Moreover, before trying anything in this article (or as you’re experiencing any Google Play issue in the future) it’s a brilliant idea to just restart your device. You’ll find that ‘turning it off and back on again’ has wondrous effects in the tech world, and allows for some seemingly over-complicated errors and issues to be solved almost immediately – and very, very quickly!
For Those Who have a Credit Card Attached to Google Play Store
If at any point in time, you attached your credit or debit card to the Play Store, then this solution is for you. The most common error that users who have attached their credit card to Google Wallet face are RPC: S-7: AEC-0 error
To fix this error, follow the steps below.
Step 1: Open Google Wallet.
Step 2: In the Menu, which shows as 4 small lines, tap on the Account option
Step 3: Scroll down till you find Payment Methods, after choosing that, choose More Payment Settings
Step 4: Find the Payment method you want to remove. If you have multiple cards attached, you may want to remove all of them.
Step 5: You can do so my choosing the Card Details and click on Remove Card.
The payment method will now be removed from Google Payments. Restart your phone and check back with Google Store to see if the error is fixed.
Alternatively, you can remove your linked cards by visiting the Google Wallet Website.
For Those Who Don’t Have a Credit Card Attached to the Google Play Store
For those of you who don’t have a credit card attached to Google Wallet and are experiencing this problem, the following solutions should help you fix the problem. The most common error number users have reported which this method should fix is [DF-DFERH-01]
Step 1: Open the Settings application on your phone.
Step 2: Select the Apps option within the settings.
Step 3: Swipe the top menu to the left and you will see a list of apps listed under All
Step 4: Scroll down and find the Google Play Services Framework and tap on it
Step 5: Select Clear Data and Clear Cache
Go back to the Google Play Store and check if the error has been fixed. If it has, give yourself a pat on your back, because you have actively solved the problem all by yourself and you should be proud of it!
Help! The Above Steps Still Didn’t Work!
If not, maybe the set of steps below should help.
For those of you who still haven’t fixed the problem and have no idea what’s going on, there is one easy method that you can try to fix the problem. Another common error retrieving information from the server code is [rh01]
Step 1: Open the settings application
Step 2: Select ‘Accounts’
Step 3: Tap on the Google icon
Step 4: Select your Account
Step 5: Remove the account linked to Google
Step 6: Restart your Android device and check the Google Play Store to see if the problem has been resolved.
If this method helped solve the issue, then congratulations, you have successfully fixed the error that Google Play was experiencing on your phone. Time for a pat on the back! You can now sit back and relax or have a look at some of our articles on solving various errors on our website like this one, which helps you fix an error should you have a problem playing media files.
These above steps theoretically should be able to fix ‘error retrieving information from the server’. However, if after all of this, granted you tried every method and followed it just as it is here and you are still in a state of pulling your hair out because nothing is working, Don’t fret, there is still a way for you to save the day.
For starters, have you restarted your phone after completing the steps? Well, if you haven’t it’s probably a good option to do that. You would be surprised to know how many times a small issue can be fixed by just a simple restart. Alternatively, you can check out our other article on Fixing Google Play Services Error Message.
Pro Tips Galore: If that doesn’t work as well, there is one last thing that you can do i.e contact Google customer support. This involves a little bit more effort but will definitely be of a great help in fixing your issue.
How do I Contact Google Customer Support?
Contacting Google customer support is easy. A simple search of ‘Google Customer Support’ will take you to their website. Or you can visit the Google Support Page
Once you are on the website, you can click the icon that says Google Play, which will then take you to a page that looks somewhat like this:
Once you reach this page, you can either choose to look through the troubleshoot issues, which will probably tell you to take the same steps listed above. A better option would be to click the ‘Contact Us’ function and submit a ticket to the customer care executives and wait for them to get back at you. after hoot issues, which will probably tell you to take the same steps listed above. A better option would be to click the ‘Contact Us’ function and submit a ticket to the customer care executives and wait for them to get back at you.
Ryan is a computer enthusiast who has a knack for fixing difficult and technical software problems. Whether you’re having issues with Windows, Safari, Chrome or even an HP printer, Ryan helps out by figuring out easy solutions to common error codes.