How to Fix We’re Sorry but Outlook Has Run into an Error Issue

Experiencing the “We’re Sorry but Outlook Has Run into an Error” message can disrupt your productivity. This error often occurs when there’s a problem with Microsoft office compatibility, profile setup issue or due to outdated software.

Our step-by-step guide is here to walk you through simple and effective solutions to get your Outlook running smoothly again. Let’s dive right in – free yourself from this pesky error once and for all!

Key Takeaways

  • Restart Outlook and your computer to resolve minor software glitches that may be causing the error.
  • Update Outlook to the latest version to fix any software bugs or compatibility issues.
  • Repair Outlook data files to fix corruption issues that may be causing the error message.
  • Disable problematic add – ins in Outlook that might be causing conflicts and errors.
  • Create a new Outlook profile if the error persists, as it can help resolve issues with the previous profile.
  • Troubleshoot by checking for conflicting applications, running Outlook in Safe Mode, or temporarily disabling antivirus software.
  • To prevent future errors, keep Outlook and other software updated regularly.

Understanding the “We’re Sorry but Outlook Has Run into an Error” Issue

The “We’re Sorry but Outlook Has Run into an Error” issue is a common error that can occur in Microsoft Outlook, preventing it from working correctly.

Common causes of the error

Understanding the cause of the error “We’re sorry but Outlook has run into an error” is key. The causes usually include:

  1. Microsoft Office is set to run in compatibility mode. This can clash with the system.
  2. There’s a problem with your Outlook profile setup or email account.
  3. Your Microsoft Office needs repairs or its installation has issues.
  4. The Outlook cache is full, causing issues with its operation.
  5. Navigation pane settings in Outlook are not right.
  6. A conflict exists between add – ins within Outlook.
  7. Your Outlook software needs an update or there are bugs in it.
  8. Antivirus or firewall programs on your computer may block certain functions of Outlook.
  9. Corruption issues within your existing Outlook profile can lead to errors.
  10. If you aren’t able to resolve the problem using these causes, getting help from Microsoft support or a tech pro might be needed.

Impact on Outlook functionality

The error message “We’re sorry but Outlook has run into an error” can have a significant impact on the functionality of Outlook. It can prevent you from accessing your emails, calendars, and other important features in Outlook.

This can be frustrating and disrupt your work or personal communication. You may not be able to send or receive emails, view attachments, or access any of your saved data within Outlook.

Furthermore, this error can also affect other Microsoft Office applications that are integrated with Outlook, such as Word and Excel. If you rely on these applications for creating documents or spreadsheets that are linked to your email account, they may also stop working correctly due to the error.

To resolve this issue and restore full functionality to Outlook and its associated applications, it is crucial to follow the recommended solutions and fixes outlined in this article.

Solutions to Fix the Error

To fix the “We’re Sorry but Outlook Has Run into an Error” issue, you can try the following solutions: restart Outlook and your computer, update Outlook to the latest version, repair the Outlook data files, disable problematic add-ins, and create a new Outlook profile.

Fix #1: Restart Outlook and your computer

To fix the “We’re Sorry but Outlook Has Run into an Error” issue, follow these steps:

  1. Restart Outlook and your computer.
  2. Close Outlook completely and then reopen it.
  3. Restart your computer to refresh the system.
  4. This helps resolve minor software glitches that may be causing the error.
  5. By restarting both Outlook and your computer, you can refresh their settings and alleviate any temporary issues that may be occurring.
  6. Make sure to save any important work before restarting to avoid losing any unsaved data.
ALSO READ:  How To Unlock A Sprint Phone | Tips & Tricks From Real Users

Fix #2: Update Outlook to the latest version

Update Outlook to the latest version using these steps:

  • Go to the Microsoft Office website.
  • Look for the section on Updates or Downloads.
  • Find and select the latest version of Outlook.
  • Click on the download button and follow the prompts to install the update.
  • Once installed, restart your computer if prompted.

Fix #3: Repair the Outlook data files

One way to fix the “We’re sorry but Outlook has run into an error” issue is to repair the Outlook data files. Here are the steps:

  • Close Outlook and make sure it is not running in the background.
  • Open the “Control Panel” on your computer.
  • Go to “Programs” or “Programs and Features.”
  • Find and select “Microsoft Office.”
  • Click on “Change” or “Repair” (the option may vary depending on your version of Microsoft Office).
  • Choose the option to repair the installation.
  • Follow the prompts and wait for the repair process to complete.
  • Once done, restart your computer and open Outlook again.

Fix #4: Disable problematic add-ins

To fix the “We’re Sorry but Outlook Has Run into an Error” issue, you can try disabling problematic add-ins. Add-ins are programs that add extra features to Outlook, but sometimes they can cause conflicts and errors. Here’s how to disable them:

  1. Open Outlook and go to the “File” tab.
  2. Click on “Options” in the left – hand menu.
  3. In the Options window, select “Add – Ins” from the list on the left.
  4. At the bottom of the window, next to “Manage,” click on the dropdown menu and select “COM Add – Ins.”
  5. Click on the “Go” button next to it.
  6. Uncheck any add – ins that are enabled or causing issues.
  7. Click on “OK” to save your changes.

Fix #5: Create a new Outlook profile

To fix the “We’re Sorry but Outlook Has Run into an Error” issue, you can create a new Outlook profile. Here’s how:

  1. Close Outlook and go to the Control Panel on your Windows computer.
  2. Click on “Mail” or “Mail (32 – bit)” to open the Mail Setup dialog box.
  3. In the Mail Setup dialog box, click on “Show Profiles.”
  4. Select your current profile and click on “Remove” to delete it.
  1. Click on “Add” to create a new profile.
  2. Give your new profile a name and click on “OK.”
  3. Follow the prompts to set up your email account in the new profile.
  4. Once the setup is complete, open Outlook again and check if the error message still appears.

Troubleshooting Tips

Check for conflicting applications, run Outlook in Safe Mode, and temporarily disable antivirus software to troubleshoot the “We’re Sorry but Outlook Has Run into an Error” issue.

Check for conflicting applications

To fix the “We’re sorry but Outlook has run into an error” issue, follow these steps:

  • Check if there are any conflicting applications installed on your computer.
  • Some applications might interfere with Outlook and cause errors.
  • Uninstall any recently installed applications that might be causing conflicts.
  • Disable any antivirus or firewall programs temporarily to see if they are causing the issue.
  • If the error persists, reach out to Microsoft support or an IT professional for further assistance.

Run Outlook in Safe Mode

Running Outlook in Safe Mode can help diagnose and fix issues causing the “We’re sorry but Outlook has run into an error” message. Here are the steps to run Outlook in Safe Mode:

  1. Close Outlook if it’s open.
  2. Press the Windows key + R to open the Run dialog box.
  3. Type “outlook.exe /safe” (without quotes) in the Run dialog box and press Enter.
  4. Outlook will start in Safe Mode with limited functionality.
  5. Check if the error still occurs in Safe Mode.
  6. If the error doesn’t appear, it may be caused by a problematic add – in or customization.
  7. Disable any recently installed add – ins or remove customizations one by one to identify the culprit.
  8. Once you’ve found the cause, either uninstall or update the add – in/customization to resolve the issue.
  9. Exit and restart Outlook normally to continue working.

Disable antivirus software temporarily

To troubleshoot the “We’re sorry but Outlook has run into an error” issue, you can try temporarily disabling your antivirus software. This will help determine if it is causing any conflicts with Outlook. Here are some steps to follow:

  1. Open your antivirus software and locate the settings or preferences section.
  2. Look for an option to disable or turn off real – time protection.
  3. Disable the real – time protection feature temporarily.
  4. Restart Outlook and check if the error still occurs.

Steps to Prevent the Error in the Future

To prevent the “We’re Sorry but Outlook Has Run into an Error” issue in the future, it is important to keep Outlook and other software updated regularly.

ALSO READ:  Fix ERR_CACHE_MISS in Google Chrome with these 5 Methods

Keep Outlook and other software updated

Outlook and other software should be kept updated to prevent the “We’re sorry but Outlook has run into an error” issue. Regularly updating your software ensures that you have the latest bug fixes, security patches, and performance enhancements.

  • Check for updates: Open Microsoft Outlook and go to the “File” tab. Click on “Office Account” or “Account” (depending on your version of Outlook) and then click on “Update Options.” From there, select “Update Now” to check for any available updates.
  • Install updates: If there are any updates available, click on the “Install Updates” button to install them. Make sure you have a stable internet connection during the update process.
  • Enable automatic updates: To ensure that you don’t miss any future updates, it’s recommended to enable automatic updates for Microsoft Office. In the same “Update Options” menu mentioned earlier, select “Enable Updates” or similar wording.
  • Update other software: Apart from Microsoft Office, it’s also important to keep other software applications on your computer up to date. This includes your operating system (e.g., Windows), antivirus software, web browsers, and any third-party plugins or add-ons installed.
  • Use reliable sources: When downloading and installing updates, make sure to obtain them from official sources like the Microsoft website or trusted vendors. Avoid downloading software or updates from unknown or suspicious websites as they may contain malware or cause compatibility issues.

Regularly clean up and optimize Outlook data files

Regularly cleaning up and optimizing Outlook data files can help improve its performance and prevent errors. Here are some steps to follow:

  1. Delete unnecessary emails: Remove any emails that you no longer need or have already taken action on. This will free up space in your mailbox and make Outlook run faster.
  2. Archive old emails: Instead of deleting important emails, you can archive them to a separate folder. Archiving helps reduce the size of your main mailbox while still allowing you to access older messages when needed.
  3. Empty the Deleted Items folder: Deleted items take up space in Outlook, so it’s important to regularly empty the Deleted Items folder. You can do this manually or set Outlook to automatically empty it at regular intervals.
  4. Compact PST/OST files: Over time, PST (Personal Storage Table) or OST (Offline Storage Table) files can become fragmented and slow down Outlook. Use the built-in compact feature to optimize these files and improve performance.
  5. Run the Inbox Repair Tool: If you suspect that your PST file is corrupted, you can use the Inbox Repair Tool (SCANPST.EXE) provided by Microsoft Office to scan and repair any issues.
  6. Disable unnecessary add-ins: Add-ins can consume system resources and cause Outlook to slow down or crash. Review your installed add-ins and disable any that are not essential for your work.
  7. Optimize calendar and other folders: If you have many recurring events or large attachments in your calendar or other folders, consider cleaning them up or moving old items to an archive folder.

Use reliable antivirus software

To keep your Outlook and computer protected, it’s important to use reliable antivirus software. This will help prevent any potential malware or viruses from causing errors in Outlook. Here are some tips for choosing and using antivirus software:

  • Research different antivirus programs to find one that is reputable and has positive reviews.
  • Ensure that the antivirus software is compatible with your operating system and version of Outlook.
  • Install the antivirus software on your computer and keep it up to date with the latest virus definitions.
  • Set up regular virus scans to check for any potential threats or infections.
  • Enable real – time scanning so that the antivirus software can actively monitor files and emails for any suspicious activity.
  • Be cautious when opening email attachments or downloading files from unknown sources, as these can be potential sources of viruses.


In conclusion, the “We’re sorry but Outlook has run into an error” issue can be frustrating, but there are several solutions available to fix it. By restarting Outlook and your computer, updating to the latest version of Outlook, repairing data files, disabling problematic add-ins, or creating a new profile, you can resolve the error.

Additionally, troubleshooting tips like checking for conflicting applications and running Outlook in Safe Mode can help prevent this error from occurring in the future. Remember to keep Outlook and other software updated regularly and use reliable antivirus software to avoid any technical issues.


1. What is the “We’re Sorry but Outlook Has Run into an Error” issue?

This is a common error in Outlook that happens due to technical issues like unlicensed product or program folder corruption.

2. How can I fix this Outlook error issue?

You can solve this problem by running a troubleshooter, using the Program Compatibility Troubleshooter, or using tools like SCANPSTEXE found in your Office folder.

3. Can the same method used for solving word application errors help with outlook errors?

Yes, similar approaches such as checking for an unlicensed product and resolving it could also work with resolving certain outlook error codes increasing outlook support.

4. Is there any place where I can find different tips on how to resolve my Outlook issues?

Yes! An outlook troubleshooting guide provides various tips and solutions for different types of Outlook technical issues and messages.

5. Are these methods helpful for other applications too such as Excel?

Yes! These troubleshooting steps often apply to many office applications including Excel so they are useful beyond just fixing your current ‘Outlook has run into an error’ issue.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *