Roblox Login Guide: Step By Step Sign In Instructions & Troubleshooting

If you’re having trouble signing up, logging in or signing out to Roblox from your computer or smart device, we’ve compiled a complete tutorial below.

We also cover a bunch of common errors Roblox players run into.

If our tutorial doesn’t help you- try using the contact information below to connect with a Roblox support professional:

Contact Information

Over in the Pissed Consumer forum, there’s a page that lists out contact information:

Roblox Email:

[email protected]

Roblox Headquarters Address:

Roblox
60 East Third Avenue Suite 201
San Mateo County, California 94401
United States

Roblox Support Phone Number:

(888) 858-2569

How to Sign Up

roblox how to sign up

  1. Visit www.roblox.com in your browser.
  2. Enter your birthday. Then create a username and password. Type the password again to confirm it. Select your gender and agree to the Terms of Use.
  3. Press the green “Sign Up” button.
  4. Your account is created!

How to Log In on a Desktop

how to login to roblox

  1. Visit www.roblox.com in your browser.
  2. Press the white “Log In” button in the top right corner of the page.
  3. Enter your username and password.
  4. Then press the green “Log In” button.

You should now be logged in!

How to Log In on an iPhone or iPad Using the App

  1. Download the Roblox app from the App Store.
  2. Open the app and enter your username and password.
  3. Check the box that says “Remember me” to save your account information and not have to enter this info each time you use the app. Press the “Log in” button.

How to Log Out on an iPhone or iPad Using the App

  1. Press “More” on the navigation bar at the bottom of the screen.
  2. Press “Settings”.
  3. Click the “Log Out” button.
  4. Press “Log Out” again when a pop-up window appears.

How to Log In on an Android Using the App

  1. Download the Roblox app from the Google Play Store.
  2. Open the app and enter your username and password.
  3. Check the box that says “Remember me” to save your account information and not have to enter this info each time you use the app. Press the grey “Log in” button.

How to Log Out on an Android Using the App

  1. Press “More” on the navigation bar at the bottom of the screen.
  2. Press the icon on the upper right corner that looks like a doorway with an arrow pointing to the right.
  3. Click the “Log Out” button.

How to Log In Using Xbox One

  1. Download the Roblox app from the Xbox Live Store.
  2. Press “Sign In”.
  3. Enter your username and password.
  4. Press “Log In”.

How to Play Games on Roblox on a Desktop

  1. Got to www.roblox.com in your browser and log in to your account.
  2. Find a game you wish to play and press the green “Play” button.
  3. A smaller window will pop-up and Roblox Player will install.
  4. When the player has installed, the game will automatically start and you can play.

How to Install Roblox Studio on a Desktop

  1. Got to roblox.com in your browser and log in to your account.
  2. Find your desired game and press the “” button in the upper right corner of the page.
  3. Press “Edit”.
  4. A smaller window will pop-up and Roblox Studio will start installing.
  5. When the studio has installed, it will automatically open and be ready for you to use.

Common Login Issues

Q: Another pop-up window came up and asked me to select a program when I’m trying to start a game?

A: Select “Roblox” from the list of programs and click “Confirm”. Then press “Remember my choice” so this won’t happen again.

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Q: I forgot my password?

A: Go to www.roblox.com. Press the “Log In” button in the upper right corner and then press “Forgot Password or Username?”.

To reset your password, type in your email address and press the blue “Submit” button.

Q: How do I add an email address to my account?

A: If you forget your password, you’ll need an email to regain access to your account. It can also be easier to log in with your email instead of having to remember your username.

To add an email address to your account, log in and press the white gear icon on the top right corner of the page. Then press “Settings”. Input your email address and click “Verify”. Check your email, click on the link Roblox sent you, and your email is now connected.

Q: I can’t log in on my mobile device?

A: If your username and password are correct but you’re having trouble signing in, make sure the date and time on your device are accurate.

Just a minute difference may cause your device to not be able to sign in properly and Roblox to not recognize your account.

Over in a popular Minecraft forum, A user posted that he can’t log into Roblox.

A user suggested that he had incorrectly entered a password or it could be that the Roblox servers themselves are down. Specifically, he was getting the invalid username error. It turns out that his error was related to typing his password too short.

About Roblox

The Express UK newspaper actually covered a large log in issue that devastated gameplay.

The article covers a login access issue that prevented users from signing in across multiple platforms. They say that this multiplayer game experience severe server issues in 2017 – a surprisingly large login error that afflicted users internationally.

Apparently, it affected gameplay on Xbox One, Amazon devices, Android, iOS, Mac and PC.

What is Roblox? (Basics Game Building Tutorial)

Forum Feedback

One of their support documents provides some general support if you’re having issues logging in.

They recommended double checking whether your email address is being entered correctly. You also want to ensure that your email address is verified. For users that are receiving the following error message:

“Your email is associated with more than 1 username. Please login with your username.” They suggest that you’ll have to log into the account using the Roblox account’s username and password.

A Reddit user posted a thread on the quality of the customer support they had been receiving. Apparently, they were dissatisfied, saying that the ultimate response they get is basically”We are unable to assist you further”.

Roblox Customer Support from r/roblox

The problem apparently comes down to the fact that there are millions of users playing the game, and even if you are a paying member, support is overwhelmed. Another user said that to really get their attention, in the past they have written reviews up on their Better Business Bureau page.

Another user had an issue where they had created a username that made them personally identifiable.

They contacted support to get the name changed or even deleted but support was on willing or unable to do either.

Another Reddit user said that his account was hacked and support has been unwilling to return items back to him even though he provided screenshots of transactions that proved his claims.

A secondary issue was that after they had reset his account email, whenever he tries to attempt a password reset you received the “account not found” error message.

What Is Roblox?

If you’re unfamiliar with Roblox, their main website posted a parent’s guide that can help you figure out just what your kids are up to with this online game. They describe themselves as an entertainment platform that enables people of all ages to collaborate within a user-created virtual world.

An interesting feature, and how they monetize, there’s an in-game currency called Robux to purchase upgrades for your avatar or to buy special abilities in games

They say that there is a near infinite amount of gameplay options because the modalities are only limited by the aspiration and imagination of the user creators themselves. Roblox Studio Is the free, building tool that enables users to create these Virtual Worlds by employing a drag and drop Builder.

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One of the benefits, Roblox explains, is that their platform is rooted in science, technology, engineering, and mathematics education, helping to develop the next generation of technical entrepreneurs.

Specifically, the gameplay and game creation technologies they developed help to teach coding and digital citizenship abilities.

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