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The Ultimate PS4 Error Code List is finally here! In this post I will go over the main errors that can occur on PS4 and how to avoid them…if they can be avoided. Just like our previous post, the Ultimate HTTP Error Code List, this article will clarify the nature of the PS4 errors that are the most likely to appear on your screen. While this list will focus on frequent errors that users have encountered since the console’s debut, a complete list with ALL the error codes is available on PlayStation’s official website HERE.
Before going over the surplus of error codes, it is essential to understand the structure of those. Error codes returned by the system software consist of a string containing two letters with a specific meaning, five digits followed by a hyphen and one final digit. No one can blame you for not knowing what all these numbers mean but it’s important to learn what the two letters stand for to understand the nature of the error.
Similar errors may manifest themselves under a different error code if you are experiencing an error not listed here, look for error message rather than its code. For example, both error code E-8000102 and WC-40355-7 refer to an error concerning adding funds to a sub account. I chose to include E-8000102 by default but the solution works for both errors.
CE – Common Errors
CE-33987-0 Internet connection test error
During the PlayStation Network (PSN) sign-in process, you may experience an issue when connecting as your network has timed out.
Test your internet connection by going to Settings > Network > Test Internet Connection. If testing your connection doesn’t solve the problem trying to reset your local network connection by rebooting your modem or router might do it.
Finally, you may need to update your router’s firmware. This can be done by contacting your router manufacturer or Internet Service Provider (ISP) for assistance. If none of these solutions helped you may want to try connecting later as the server may experience high traffic.
CE-30774-1 Cannot update
This error occurs when updating the system software using a USB storage device.
If you are unable to perform the system software update, make sure that your USB device is formatted as FAT or exFAT. If it was the case then you should check if the update file was stored in the correct file structure.
Once again, if these solutions didn’t do the work try again by deleting the downloaded file from your USB and re-downloading it.
CE-35287-5 Cannot connect to the server
Either the game server or the PSN is temporarily unavailable. The only thing to do here is to try again later and check the status of the PSN.
CE-33945-4 Connection to server failed
You may experience issues when connecting to your local network, if that’s the case, there are a couple of ways to fix the problem.
The issue might come from the PSN or the game’s servers. Make sure to check the status of the PSN. If the servers of the game and the PSN are up and running, perform an Internet connection test by going to Settings > Network > Test Internet Connection.
Finally, if the error is still occurring try updating your router’s firmware or try again later as the servers may be overwhelmed.
CE-34861-2 Connection has failed
If you were previously connected to the Internet, this error may be characterized by a temporary unavailability of the PSN or game’s server.
Checking the status of the PSN and the status of the game’s server via its official website may clarify the nature of the error.
Another solution would be verifying the availability of the SSL in your Internet connection.
CE-34632-8 Content unavailable
The content trying to be accessed is currently unavailable.
Try again later or contact the PlayStation Support for assistance.
CE-35486-6 Cannot read disc
The system is unable to read the disc. Either the disc format is not supported by the system or it may be corrupted.
Just like you might’ve expected one solution here is to eject the disk and see if it’s not dirty or damaged in any way. Sometimes cleaning the disc gently can save you from this problem.
If you are inserting a disk for the first time, make sure the format is supported. Among the supported disc formats, your system accepts the following: Blu-ray Discs and DVDs. CD, BD-RE and DVDsfinalizedalisd are not supported by the system.
Finally, if the error is still happening, try shutting down and rebooting the system. This solution may seem generic but trust me, it can be a life saver.
“I’m obsessed with my PlayStation. I’ll come home and plug away at ‘Fallout’ for a couple of hours. Or, if I’m feeling the hacking and slashing, I’ll play a little ‘God of War’.” – Tracy Spiridakos
CE-35489-9 Region code of disc is not supported
If you bought a game or DVD from another country, your system may not support the region code of the disc due to regional restrictions. Since a region code cannot be changed, there are no solutions besides avoiding buying discs from elsewhere than your country. By the way, I would get a refund if I were you.
CE-34335-8 No HDD detected
Users may experience this error when the PS4 is unable to detect the Hard Disk Drive in the system.
- Turn off your system and unplug the power cord
- Remove the top cover.
- Remove the HDD and reinsert it.
If the error persists, contact the PlayStation Support. The HDD may be corrupted or broken. Your system may also be the problem, contacting the PS Support may be your best bet.
CE-35406-8 PS Vita couldn’t be linked to PS4
If the accounts on the systems are not the same, the PS Vita can’t be linked to the PS4 for Remote Play.
In order to bypass this error you must link both systems on the same PSN account. Switching the PSN account on your PS4 can be done by going through Power > Switch User from the home screen.
CE-34878-0 Error with the application
An error occurring with the application.
Try closing the application, installing the latest System Software and game updates before restarting your system.
Re-installing the original Hard Disk Drive (HDD) in your system if you changed it may be a solution.
In case re-installing the original HDD didn’t work, try restarting the system.
Finally, contact the PlayStation Support if none of these solutions helped with the error.
CE-36244-9 Download suspended
When downloading content, you may experience this error when the download has been suspended. This error also mean that the downloaded content may be corrupted.
Restarting your PS4 system then restarting the download may fix the issue. To restart download you need to go through Notifications>Downloads.
Re-installing the original Hard Disk Drive (HDD) in your system if you changed it may be a solution.
Finally, try a different network if available or change to a static IP. If you can’t change network, try again later.
CE-33676-5 Item Corrupted
The item in question is either corrupted or isn’t detectable by the system.
In order to fix that error you need to check if you have the license to the content. Try re-downloading the content and go to Settings > PSN > Restore Licenses. Shut down the system and reboot in safe mode to avoid the error.
Other CE Errors
There are about a dozen more similar to the one we previously went over. Please refer to the solutions previously viewed in this article as they can be used for error of the same nature.
E – Exceptions
E-8200002E Credit card on file is not valid
Error occurring when a credit or debit card information stored on your account is not valid.
Remove the credit card from the account and re-enter the credit card information. For more information about the error, refer to the PlayStation article on correcting billing errors. The error E-82000171 Credit card on file is invalid is similar to that one.
E-82000113 Can’t redeem the voucher code
This error happens when the voucher code can’t be verified.
Try again later or if the error persists contacting PlayStation Support is your way out.
E-82000102 Issue adding funds sub account
It’s not possible for sub accounts to have a wallet. Therefore, you need to add the funds from the Master Account linked to the sub account.
E-82000138 Failed to add funds to wallet using voucher or PSN card
This error occurs when you are entering a voucher code and your account’s wallet exceed the limit of $150 or 150EUR.
Try redeeming the code when the balance in your balance is not exceeding the limit.
E-82000133 Voucher code expired
You may experience this error if the code you have entered has expired or has not become available yet.
It may seem logical but making sure the code has been entered correctly can help you with this one. You may also want to check the availability of the code and it has any restrictions of usage.
E-80558337 PS4 Can’t recognize content properly
This error occurs when your systems is unable to recognize the content properly. The registration information of the content might be incorrect.
Re-downloading the content can solve the problem.
NP – PlayStation Network
NP-31952-0 Network connection timed out
This error occurs if your network connection is unstable or not strong enough.
Place your PS4 and your router close to each other and perform a connection test.
NP-31739-3 Download of latest update file is ongoing
This error occurs when you are running an application while an update file is ongoing.
Install the update file prior to using the application.
NP-31730-4 Signed out of PSN
If you receive this error code, try signing in PSN once again.
NP-32062-3 Data may be corrupted
This error suggest that data in your system may be corrupted.
Restart your system or initialize it.
NP-35000-8 PSN under maintenance
This error suggests that the PSN is undergoing maintenance. The only thing you can do here is try again and check the status of the PSN.
NP-31730-4 Signed out of PSN
You were signed out of the PSN. If you receive this message, sign in the PSN to avoid the error.
NW – Network
All NW error code refer to a network connection or server failure. The solution to these error are almost all the time similar to each other.
- NW-31201-7 Could not connect to the network
- NW-31374-8 Connection timed out
- NW-31253-4 Response from DNS server is delayed or unstable
- NW-31250-1 Internal server error
- NW-31205-1 Network connection unstable or too weak to reach PSN server
- NW-31247-7 Network connection timed out
- NW-31294-9 Connection timed out for unstable wireless connection
- NW-31246-6 DNS settings are invalid
- NW-31456-9 Connection error
- NW-31453-6 Delayed server response
- NW-31194-8 Could not connect to the network
Connection failure can be annoying but in most cases the only things to do are:
- Testing your connection
- Check the status of the PSN.
- Check your DNS settings.
- GET A BETTER WIFI
- Go back to number 1.
If you’re a Destiny player on PS4 make sure to check out the post on Error Code Marionberry and how to fix it.
SU – Software Update
SU-35931-1 Update data of system software is partially corrupted
This error might occur due to network instability.
Restart your system and re-download the system update. If it didn’t work try updating via USB.
SU-30696-4 Failed to update system software
This error may suggests that the update file is corrupted.
Try re-downloading the update or if you’re updating via USB make sure you are saving the file in the correct folder.
SU-30746-0 Couldn’t find file required for system software update
If this error occurs try checking the current system software version and updating again.
WS – Web “Something”*
*I couldn’t find what the “S” stands for on the PlaySation website. The Wiki Page for PlayStation Devs determined the meaning of “S” to be “Security”. Not sure.
WS-36812-0 Unable to join a party
If you couldn’t join a party restart your system and ask for a second invitation.
WS-37337-3, WS-37368-7, WS-37338-4 Account Suspended or banned
Sony Entertainment Network and the PlayStation Network have strict rules in their Terms of Service and User Agreement: BEHAVE.
Check your email associated with your PSN account for information concerning your ban.
The following WS relate to a server error or PSN maintenance.
Check the status of the PSN and test your connection. If the PSN is under maintenance try again later.
WS-36782-6 Friend request cannot be sent.
The person you are trying to add has reach the maximum amount of friends in their list.
Kindly tell that person to stop being so popular 🙂
WV – Web View (Not West Virginia)
WV-33899-2, WV-33907-2, WV-36450-7
These errors may occur when experiencing server or PSN failure.
Check the status of the PSN and test your internet connection. If the error persists, try again later.
WV-33898-1 Couldn’t open webpage on browser
If you are experiencing this error you might be unable to access the webpage on the browser.
Relaunch the browser and make sure the URL entered is correct.
WV-33917-3 Too many redirects
This error may suggest that PS4 doesn’t support the page trying to be accessed.
Try visiting the page from another device.
Whether you’re a hardcore gamer or simply wanting to watch High Definition movies on your PS4, this guide can help you solve some mysteries around the errors thrown at you.
All the main errors have been covered in the Ultimate PS4 Error Code List. Remember that there are a ton of error codes similar to each other so make sure to look for the error message rather than the error code itself. Using CTRL + F and searching for the error message can save you lot of time. I hope the solutions provided in this list can help you fix any errors that may occur on your PS4.
If you’re a PC player make sure to check out our post on DirectX !